We are happy to offer returns for store credit within 14 days of your delivery date! Returns for store credit are only applicable to wefted hair, frontals and closures kept in their original condition. All wigs are final sale. We do not offer cash refunds. You can submit a request for store credit.

To be eligible for a store credit, the order must remain in its original condition; the extensions may not be untied, washed, installed, chemically processed, excessively brushed/finger-combed, or tampered with in any way. We kindly ask that you delicately inspect the hair extensions upon receipt. 

Orders placed during a sale period with a promo code are final sale. Exchanges, returns, cancellations, and/or order edits will not be accommodated.

Return Process: 

• Once you submit your request, you will receive an email with the mailing instructions within 1-2 business days.
• Photos must be submitted before your return request can be approved. 
• Store credit will be issued in the amount paid, minus discounts, promotions, and shipping costs once the package is returned to our return address. 
• Store credit expires after 5 years and can be combined with other discounts and promotions. 

We reserve all rights to decide whether the product(s) are eligible for store credit. We also reserve the right to reject a request previously approved upon receipt. Products sent back without approval are not eligible for return. All products approved for a return must be shipped within 15 days of the approval date. After that window, the return/exchange will be denied. 

Orders that are returned to sender or refused upon delivery will not be refunded or reshipped. Store credit will be issued for the amount paid minus the cost of shipping. 

Domestic Shipping

ALL HAIR EXTENSION ORDERS REQUIRE A SIGNATURE FOR DELIVERY. 

MON AMI LLC is not responsible for shipping delays or errors caused by inclement weather, holidays, natural disasters, or courier delays, or if your package is lost, stolen, or damaged. We highly recommend customers allow ample time before hair appointments, travel plans, and special occasions for unplanned delays.

To protect your order from shipping errors, we recommend purchasing Route Package Protection at checkout. 

While we are not responsible for courier delays, we will assist each customer within reason. If there are any delays with your USPS package, we are unable to file any claims until the package has been in transit for at least 15 business days or in transit with FedEx for at least 5 business days. For assistance with a delayed package, please contact us at support@monamihair.com.